Terms of service

ALORAWELLNESS OÜ ONLINE STORE TERMS AND CONDITIONS

Last updated: 15 June 2026

  1. General Provisions

The owner of the online store www.alorawellness.eu (hereinafter referred to as the "Online Store") is:

Alorawellness OÜ
Registration Code: 17464399
Address: Põlde 14, Tallinn, Estonia
Email: alorawellness.eu@gmail.com
Phone: +372 504 6016

These Terms and Conditions apply to the purchase of goods from the Online Store.

By making a purchase from the Online Store, the customer confirms that they have read and agree to these Terms and Conditions.

  1. Products and Prices

All prices displayed in the Online Store are in euros (€).

Alorawellness OÜ is not registered for VAT; therefore, no VAT is added to the prices.

Delivery charges will be added to the product price according to the delivery method selected by the customer unless stated otherwise.

Product images are illustrative. Due to differences in device display settings, actual product colors may vary slightly from those shown on screen.

  1. Placing an Order and Formation of the Sales Contract

To place an order, the customer must add the desired products to the shopping cart and complete the order form.

After the order has been submitted, an order confirmation will be sent to the customer by email.

The sales contract enters into force once the payment made by the customer has been received in the bank account of Alorawellness OÜ.

If the ordered product cannot be delivered, the customer will be informed as soon as possible and any amount paid will be refunded without delay, but no later than within 14 days.

  1. Payment

Payments can be made using the payment methods offered through Maksekeskus AS.

The merchant of record is Alorawellness OÜ. To complete the payment, the customer will be redirected to a secure payment environment.

Maksekeskus AS processes payments as an authorized processor on behalf of Alorawellness OÜ.

  1. Delivery

Products are delivered within Estonia, Latvia, and Lithuania.

Orders are processed within 5 business days after payment has been received.

Estimated delivery times after dispatch:

• Estonia: 1–2 business days
• Latvia and Lithuania: 2–4 business days

Deliveries are made via Omniva, DPD, and Smartpost parcel locker services.

Delivery times are estimates and may vary depending on the shipping service provider.

  1. Right of Withdrawal

Consumers have the right to return goods purchased from the Online Store within 14 days from the date of receipt.

Returned goods must be unused, undamaged, and, where possible, in their original packaging.

To exercise the right of withdrawal, the customer must submit a corresponding notice by email to alorawellness.eu@gmail.com.

The direct cost of returning the goods shall be borne by the customer unless the return is due to the product being defective or not as described.

The purchase amount will be refunded no later than 14 days after receipt of the withdrawal notice. The seller may withhold the refund until the returned goods have been received or the customer has provided proof of return.

  1. Complaints and Claims

Alorawellness OÜ is liable for any non-conformity or defect in the goods that existed at the time of delivery or becomes apparent within the period prescribed by applicable law.

In the event of a defect, the customer must contact Alorawellness OÜ by email at alorawellness.eu@gmail.com, describing the issue and, if possible, providing photographs of the defect.

Alorawellness OÜ will respond to the complaint within 15 days.

  1. Liability

Alorawellness OÜ shall not be liable for damage caused by improper use of the products, failure to follow the provided instructions, or normal wear and tear.

  1. Processing of Personal Data

Customer personal data is processed in accordance with the Online Store's Privacy Policy.

  1. Dispute Resolution

Any disputes will first be resolved through negotiations.

If the customer has a complaint regarding the Online Store, it should be submitted by email to alorawellness.eu@gmail.com.

If the dispute cannot be resolved by agreement, the consumer has the right to contact the Consumer Disputes Committee.

Consumer Disputes Committee:
Pronksi 12, 10117 Tallinn, Estonia

https://ttja.ee

Consumers may also use the European Union Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr

  1. Amendments to the Terms and Conditions

Alorawellness OÜ reserves the right to amend these Terms and Conditions. Any amendments will be published on the website and shall enter into force upon publication.